Refund & Returns Policy

Overview

Practical Plate sells three kinds of things, and each works a little differently: digital downloads (the ebook), print-on-demand merchandise (mugs, notebook, and totes), and books sold through Amazon. Here’s how refunds and returns work for each.

Digital products (the ebook)

Because a digital download can’t be returned once it’s been delivered, all ebook and PDF sales are final. But if you run into any trouble — a file that won’t download, a corrupted file, or you were charged and never received your download — email autumn@practical-plate.com.

Merchandise (mugs, notebook, and totes)

Every merch item is made to order just for you when you place your order — nothing is pre-stocked on a shelf. Because of that, I’m not able to accept returns or exchanges for a change of mind or an accidental wrong size or color choice, so please double-check your selection at checkout.

That said — if your item arrives damaged, defective, or wrong (a misprint, a flaw, or not the item you ordered), I’ll gladly replace it or refund it. Just email autumn@practical-plate.com within 30 days of delivery with your order number and a photo of the problem.

Books purchased on Amazon

Paperback, hardcover, and Kindle editions bought through Amazon are covered by Amazon’s own return policy, not this one. To return or request a refund on an Amazon order, please use your Amazon account or contact Amazon directly.

Refunds

Once a refund or replacement is approved and processed, refunds are applied to your original payment method. Depending on your bank or card issuer, it can take a few business days for the credit to appear.

Questions?

Email autumn@practical-plate.com.